Important Information on Episodes of Care

Patients are not obliged to proceed with treatments after consultations, and should never feel pressured to have any treatment. Equally, we reserve the right to refuse service at our sole discretion, at any time. This may be on the basis of clinical benefit, psychological grounds, unreasonable expectations, or other, and such is irrespective of consultation charges (which reflect time, expertise, and running costs).

The practice of medicine and surgery is an art based on an imprecise science. Although good results are expected, the fees paid are only for the performance of the procedure, and categorically ‘not’ for any guaranteed result. All medical procedures inherently carry risks, and have the potential for complications and adverse outcomes, including unforeseen problems, that may require further expenditure. Any future procedures (including touch-ups) are not automatically covered by the original quote or fees previously paid. After the acute post-operative phase is completed, your episode of care is considered to be finished. There are no lifetime guarantees whatsoever. Additional medical input/ reviews may necessitate additional charges.

You are advised to ensure that you are totally happy with agreed treatment plans, and at the end of treatment episodes. There shall be no refunds or discounts for dissatisfaction, and we counsel patients to not have treatments they cannot financially service. Outcomes/ results shall, by definition, vary between patients, and we encourage getting a second opinion prior to treatments.

If you believe that the information we have about you is inaccurate, incomplete or not up-to-date, we ask that you contact us in writing. We may, where appropriate, disclose information about you to third parties, such as debt collection agents and lawyers. Outside contractors are required to not use information about you for any purpose except for those activities we have asked them to perform. If you do not understand the ramifications of the above, then seek legal advice prior to proceeding.